FAQs

Frequently Asked Questions (FAQs)

📦 How long does shipping take?

Shipping usually takes 5–12 business days depending on your location. You will receive a tracking link once your order is shipped.

🚚 Do you offer Cash on Delivery (COD)?

Currently, we may offer Cash on Delivery (COD) on selected products and locations. You can check availability at checkout.

💳 What payment methods do you accept?

We accept all major payment options including UPI, Debit/Credit Cards, Net Banking, and more.

🔄 Can I return or exchange a product?

Yes, we offer easy returns and exchanges on eligible products. Please contact us within 3–5 days of delivery for assistance.

❌ Can I cancel my order?

You can cancel your order within 12 hours of placing it. After that, the order may already be processed for shipping.

📍 How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to track your package in real-time.

📦 Are your products original and high-quality?

Yes, we work with trusted suppliers to ensure all products meet our quality standards before reaching you.

📩 How can I contact customer support?

You can reach us anytime at support@apniva.in. We usually respond within 24–48 hours.

If you have any other questions, feel free to contact us. We’re always here to help! 😊